In Spain (Balearic Islands), shipping costs €5.60.
In Spain, shipping to the Canary Islands, Ceuta, and Melilla costs €9.44.
In Portugal, shipping costs €5.79.
How long does shipping take? Between 3 and 5 business days in Spain, andbetween 4 and 6 business days in Portugal. If the order is delayed or has encountered a problem, we’ll send you an email to let you know its status.
How can I check the status of my order? On the postal service's website using the tracking number provided by that same company.
Do you ship to Ceuta, Melilla, the Canary Islands, Tenerife, and the Balearic Islands? Yes, of course.
FAQs About Issues
Do you have customer service? Yes! You can contact us via email, WhatsApp, and Instagram.
Are returns allowed? Yes, we accept returns within 7 days.
How can I contact you? By email (mariona@muntanebcn.com), WhatsApp (+34 608499627), or Instagram (www.instagram.com/muntane_bcn)
What should I do if the product arrives damaged from shipping? Please contact us and return it.
FAQs About the Project
Who's behind the page? Mariona Muntané and Gaspi Montllonch!
How did the idea come about? While we were traveling through Colombia, at a coffee shop in Medellín.
Who are the partners supporting the project? The company Digital Taktik.
Product FAQs
Is the product authentic? YES! Each bag has a metal authenticity tag.
Is the product handmade? Yes, it is handmade by a Colombian family from Medellín.
