Shipping FAQ
- How much is the shipping?
- In Spain Peninsula, shipping costs 3,95€.
- In Spain Balearic Islands, shipping costs 5,60€.
- In Spain Canary Islands, Ceuta, Melilla, shipping costs 9,44€.
- In Portugal, shipping costs 5,79€.
- How long does shipping take? Between 3-5 working days in Spain, and between 4-6 working days in Portugal. If the order is delayed or has suffered any inconvenience, an email is sent informing the customer about the status of the order.
- How can I check the status of my order? You can check the status of your order on the postal website and the shipping number of this company.
FAQs about incidents
- Do you have customer service? Yeah! You can contact us by email, whatsapp and Instagram.
- Are returns allowed? Yes, we accept returns within 7 days for spanish clients, and 14 days for Portuguese clients
- How can I contact with you? By email (info@muntanebcn.com), Whatsapp (+34 608499627) or Instagram (www.instagram.com/muntane_bcn)
- What do I do if the product arrives damaged during transport? Get in touch with us and make a return.
FAQ about the project
- Who is behind the page? Mariona and Gaspi!
- How did the idea come about? While traveling through Colombia, in a cafeteria in Medellin.
- Who are the partners that support the project? The digital company Taktik
Product FAQs
- Is the product authentic? YEAH! Each bag has a metallic authentication plate.
- Is the product artisan? Yes, the product is produced by hand by a Colombian family from Medellín.
