Shipping FAQ

  • How much is the shipping?
    • In Spain Peninsula, shipping costs 3,95€.
    • In Spain Balearic Islands, shipping costs 5,60€.
    • In Spain Canary Islands, Ceuta, Melilla, shipping costs 9,44€.
    • In Portugal, shipping costs 5,79€.
  • How long does shipping take? Between 3-5 working days in Spain, and between 4-6 working days in Portugal. If the order is delayed or has suffered any inconvenience, an email is sent informing the customer about the status of the order.
  • How can I check the status of my order? You can check the status of your order on the postal website and the shipping number of this company.

FAQs about incidents

  • Do you have customer service? Yeah! You can contact us by email, whatsapp and Instagram.
  • Are returns allowed? Yes, we accept returns within 7 days for spanish clients, and 14 days for Portuguese clients
  • How can I contact with you? By email (info@muntanebcn.com), Whatsapp (+34 608499627) or Instagram (www.instagram.com/muntane_bcn)
  • What do I do if the product arrives damaged during transport? Get in touch with us and make a return.

FAQ about the project

  • Who is behind the page? Mariona and Gaspi!
  • How did the idea come about? While traveling through Colombia, in a cafeteria in Medellin.
  • Who are the partners that support the project? The digital company Taktik

Product FAQs

  • Is the product authentic? YEAH! Each bag has a metallic authentication plate.
  • Is the product artisan? Yes, the product is produced by hand by a Colombian family from Medellín.